Terms of Use

1. About Us

A-Trio Consulting (Pty) Ltd is a South African accounting and tax consultancy operated by Jeannemie Decina, based in Pretoria, Gauteng. Our Website provides information about our professional services and allows visitors to make initial appointment enquiries. Nothing on this Website constitutes formal professional advice unless agreed upon in writing as part of a professional engagement.

2. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

• Violate any applicable South African law or regulation.
• Infringe the rights of any third party.
• Interfere with or disrupt the Website's functionality or security.
• Attempt to gain unauthorised access to any part of the Website or its associated systems.
• Transmit any unsolicited commercial communications (spam) via the contact or booking forms.

We reserve the right to restrict or terminate access to the Website at any time and without notice for violations of these Terms.

3. Professional Services Disclaimer

The information provided on this Website — including articles, downloadable resources, and general guidance — is intended for general informational purposes only. It does not constitute professional accounting, tax, financial, or legal advice and should not be relied upon as such.

For advice specific to your circumstances, please book a consultation. A formal professional relationship is only established once a written engagement agreement has been signed between you and A-Trio Consulting (Pty) Ltd.

4. Appointment Booking

4.1 Scheduling

Our online booking system allows you to schedule a consultation with Jeannemie Decina. Consultations are available Monday to Friday, 09:00–15:00 SAST. Available time slots are displayed in the booking calendar and are subject to availability at the time of booking.

4.2 Confirmation

A booking is confirmed only once you receive a confirmation email from us at info@atrioconsult.co.za. Receipt of an automated acknowledgement does not guarantee the appointment until confirmed by us.

4.3 Rescheduling & Cancellations

If you need to reschedule or cancel your appointment, you must notify us at least 3 hours before the scheduled appointment time. Requests received with less than 3 hours' notice may not be accommodated, and the appointment slot may be forfeited. Please contact us via email at info@atrioconsult.co.za or by phone on +27 64 509 3303 to reschedule.

4.4 No-Shows

Failure to attend a scheduled appointment without prior notice may result in delayed prioritisation of future bookings. We reserve the right to charge a no-show fee at our discretion where an engagement agreement is in place.

4.5 Our Right to Cancel

We reserve the right to reschedule or cancel an appointment due to unforeseen circumstances. In such cases, we will notify you as early as possible and offer the next available time slot.

5. Client Responsibilities

To ensure an effective professional relationship, clients agree to:

• Provide accurate, complete, and timely information required for the services being rendered.
• Notify us promptly of any changes to your personal, business, or financial circumstances that may affect our services.
• Review all documents we prepare on your behalf before signing or submitting to SARS or any other authority.
• Comply with all applicable South African tax and financial laws — our role is to assist you in meeting these obligations, not to circumvent them.
• Keep copies of all documentation provided to us.

We accept no liability for errors, penalties, or losses arising from inaccurate or incomplete information provided by the client.

6. Fees & Payment

Service fees are agreed upon before any professional engagement commences. Fee structures are provided separately in writing. We reserve the right to revise our fees with reasonable notice. Unpaid invoices may result in suspension of services. Any disputes regarding fees must be raised in writing within 14 days of receipt of the invoice.

7. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, documents, and the overall design — is the property of A-Trio Consulting (Pty) Ltd and is protected by South African and international intellectual property laws.

You may:

• View and print pages of the Website for your personal, non-commercial use.
• Download our free e-book for your personal reference.

You may not:

• Reproduce, republish, or redistribute any content for commercial purposes without prior written consent.
• Remove any copyright, trademark, or other proprietary notices from materials obtained from this Website.
• Use our name, logo, or branding without express written permission.

8. Free Resources & Lead Magnets

We may offer free downloadable resources, such as e-books and guides. These resources are provided "as is" for general information purposes only. By requesting a free resource, you consent to receiving occasional communications from us regarding our services. You may unsubscribe at any time by contacting us or clicking the unsubscribe link in our emails.

We do not guarantee the accuracy or completeness of free resources as tax and financial legislation changes frequently.

9. Limitation of Liability

To the maximum extent permitted by South African law, A-Trio Consulting (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from:

• Your use of, or inability to use, this Website.
• Errors, omissions, or inaccuracies in Website content.
• Reliance on general information published on the Website as professional advice.
• Interruptions, delays, or disruptions to the Website.
• Third-party links or resources accessed via this Website.

Our liability in respect of formal professional services rendered under a signed engagement agreement is limited to the fees paid for the specific service that gave rise to the claim.

10. Third-Party Links

This Website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by us of those websites or their content. We have no control over third-party websites and accept no responsibility for their content, privacy practices, or availability. Accessing linked sites is at your own risk.

11. Confidentiality

We treat all client information shared with us as strictly confidential. We will not disclose your information to third parties without your consent, except where required by law (including SARS requirements), court order, or as described in our Privacy Policy.

12. Privacy & Data Protection

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy, in accordance with the Protection of Personal Information Act (POPIA).

13. Website Availability

We aim to keep this Website available at all times, but we do not guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We accept no liability for any inconvenience or loss caused by unavailability of the Website.

14. Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

We encourage resolution of disputes through direct communication in the first instance. Please contact us at info@atrioconsult.co.za before initiating any formal proceedings.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon publication to this page, indicated by an updated "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.